Terms of service

GENERAL TERMS AND CONDITIONS

of Avence Group Ltd. for the use of the ONLINE STORE https://avence.shop and for the purchase of goods through it

These Terms govern the relationship between Avence Group Ltd. ("Vendor") and users of the website and services at https://avence.shop ("Users").

Avence Group Ltd. is a company registered under the Commercial Act of the Republic of Bulgaria with UIC 208209363, registered address: ul. Raya 14, 4000, Plovdiv, Bulgaria, email: contact-us@avence.shop.

Please read these Terms and Conditions in full before using the information and commercial services offered on the Site ("Services").

This document contains information about the activities of Avence Group Ltd. and the general conditions for use of the services provided by Avence Group Ltd., which govern the relationship between the Vendor and each of the Users.

Confirming the General Terms and Conditions is a mandatory condition for concluding the contract between the User and the Vendor.

By accepting the General Terms and Conditions, the User agrees that their personal data will be processed on the basis of the contract concluded between them and the Vendor.

I. Definitions

Site: https://avence.shop and all its subpages.

User: any natural person who acquires goods not intended for commercial or professional activities, acting as a consumer.

Terms and Conditions: this document, including rules for use, cookies, registration, delivery, returns, and legal forms.

Personal Data: any information about an identifiable individual.

Goods: clothing items sold through the Site.

Sales Contract: a contract under which the Vendor transfers ownership of goods to the User in exchange for payment.

Alternative Dispute Resolution: any out-of-court consumer dispute resolution procedure authorized by law.

II. Services Provided

Through the Site, Users may conclude contracts with the Vendor for the sale and delivery of clothing and accessories.

The goods offered by Avencé are intended for natural persons and/or legal entities.

III. Ordering

The User uses the Site’s interface to enter into contracts for purchase and delivery of goods.

A contract is considered concluded when the Vendor confirms the order.

The Vendor may refuse an order if an item is unavailable or if service is impossible.

Users must complete all necessary order and delivery information and select a payment method before confirming.

Users receive an email confirming their order.

The Vendor reserves the right to refuse service to Users who:

  • Violate these Terms;

  • Act rudely, abusively, or unfairly;

  • Engage in repeated abuses or fraud.

IV. Subcontractors

The Vendor may assign delivery to third-party subcontractors. The subcontractor is not a party to the Sales Contract.

V. Prices

All prices are final at the time of order and include VAT unless otherwise stated.

The Vendor may change prices at any time, but such changes do not affect confirmed orders.

Promotional discounts may be offered per Vendor policy but may not be combined unless explicitly stated.

Refunds reflect only the paid amount (not any promotional value).

VI. Payment

The User may pay via:

  • Credit/debit card via a virtual POS terminal provided by DSK Bank.

  • Types of cards accepted: Visa and Mastercard debit, credit, and business cards, as well as B-card.

  • Transactions are carried out using the MasterCard Identity Check and VISA Secure security programs.

  • We do not store data about bank cards used for payment through the website.

  • If a refund is required for an amount paid by bank card, the amount will be refunded to the card used for the payment.

  • Third-party payment platforms (e.g., PayPal, Stripe).

  • Other payment options as available on the Site.

Fees imposed by third-party payment processors may apply and are the User’s responsibility.

VII. Withdrawal from the Contract and Returns

Users may cancel their order within 14 days of receiving the goods without providing a reason.

To withdraw, the User must notify the Vendor and provide order and delivery details.

Returns must be sent at the User’s expense, unworn, unwashed, and in original condition.

The Vendor may delay the refund until goods are received or proof of shipment is provided.

If the User fails to return the goods, the withdrawal is considered canceled.

Refunds will be issued within 14 days using the original payment method.

VIII. Warranties and Claims

The User may make a claim for any non-conformity found post-delivery.

Color or slight size differences (up to 2 cm) due to manufacturing tolerances or monitor display settings are not grounds for claim.

Claims must be made within 2 years of delivery and no later than 1 month after detecting a defect.

Documents such as invoices, receipts, and photographs must be provided.

The Vendor will resolve valid claims within 1 month. If unresolved, the User may request a refund or price reduction.

Three unresolved repairs of the same product entitle the User to terminate the contract and request a refund.

IX. Intellectual Property

All content and materials on the Site are the property of Avence Group Ltd. or its licensors.

Users may not copy, distribute, or reproduce any content without permission.

Violation of IP rights entitles the Vendor to full compensation.

X. Termination of the Contract

The Vendor may terminate the contract without notice if the User violates these Terms or applicable law.

The contract also terminates upon business closure or website shutdown.

Each party may terminate the contract with one week’s notice in case of breach.

Electronic communications and checkbox confirmations have legal effect.

XI. Saving Clause

If any clause of these Terms is found invalid, the remainder remains in effect. Invalid provisions will be replaced with applicable legal standards.

XII. Changes to the Terms

The Vendor will notify Users of changes via email within 7 days of implementation.

Users may withdraw from the contract within 1 month of notification. Continued use of the Site after changes implies acceptance.