Frequently asked questions
What size should I order?
Each product page includes a detailed size chart to help you find the perfect fit. If you’re still unsure, feel free to email us or give us a call — we’re here to help.
Where do you ship from?
All orders are shipped directly from our studio in Bulgaria.
How long does shipping take?
Orders are processed within 24 hours. Delivery usually takes between 1 to 4 business days.
Do you offer international shipping?
At the moment, we ship only within Bulgaria.
Can I return or exchange an item?
Yes. Simply email us at contact-us@avence.shop with your order number, and we’ll begin processing your return. Including a photo of the item is helpful and appreciated.
When will an item be restocked?
Restocks vary by item. If something you want is sold out, we recommend signing up for our newsletter — you'll be the first to know when it’s back.
How can I contact your team?
You can call us Monday to Friday between 09:00–17:00 (EET), or email us anytime at contact-us@avence.shop.
Where are your clothes made?
All Avencé garments are both designed and made in Bulgaria.
Do you restock sold-out sizes?
Yes. Restocks are limited, so signing up for our newsletter ensures you won’t miss out.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.