Contact information

of Avence Group Ltd.

Effective Date: 30.06.2025
Last Updated: 30.06.2025

This Contact Information Policy outlines how customers, regulatory authorities, and any third parties may reach Avence Group Ltd., in accordance with the requirements of the European Union’s E-Commerce Directive (Directive 2000/31/EC), the Consumer Rights Directive (Directive 2011/83/EU), and the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

I. Company Details

Legal Entity Name: Avence Group Ltd.
UIC (Unified Identification Code): 208209363
VAT Number: BG208209363
Registered under: The Commercial Act of the Republic of Bulgaria
Data Controller: Avence Group Ltd.

II. Registered Office / Legal Address

14 Raya Str., Plovdiv 4000, Bulgaria

Please note this is the registered business address and not a retail location.

III. Contact Channels

1. Email

For customer service, order inquiries, returns, or data protection requests:
📧 Email: contact-us@avence.shop

2. Phone (Recommended but optional)

📞 Phone: +359 888 124 440

Available Monday to Friday, 09:00–17:00 (EET)

IV. Supervisory Authority (Data Protection)

In accordance with GDPR Article 13(1)(d), users have the right to lodge complaints with the supervisory authority:

Commission for Personal Data Protection (CPDP)
📍 Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
🌐 Website: https://www.cpdp.bg
📧 Email: kzld@cpdp.bg